Questions?
We've Got Answers
Where do you ship from and how long does delivery take?
We ship worldwide from Hong Kong. Orders process within 48 hours and typically arrive in 5–10 business days, depending on destination and customs.
How do I track my order?
You’ll receive a tracking link by email after dispatch. You can also track anytime at Observeyewear.com/apps/track
What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unused, with tags, in original packaging. Email info@observeyewear.com to request a return; you’ll cover return shipping.
When will I receive my refund?
After your return is received and approved, refunds are issued to the original payment method within 10 business days. Banks may take additional time to post.
Are sale items or gift cards returnable?
No—sale items and gift cards are final sale.
Do you offer exchanges?
The quickest route is to return your item and place a new order. We’ll send return instructions once approved.
My parcel is delayed or lost — what should I do?
Contact info@observeyewear.com We’ll investigate immediately and, if confirmed lost, resend at no cost.
Do you ship everywhere? Any restrictions?
We ship to most countries. We cannot ship to destinations under U.S./EU sanctions. Remote regions may require confirmation before ordering.
How do I clean and care for the lenses?
Rinse with lukewarm water, a drop of mild soap, and dry with a microfiber cloth. Avoid paper towels, alcohol, and household cleaners.
How do I choose the right size and fit?
Check the measurements on each product page (frame width, bridge, temple). If unsure, choose Standard—our most universal fit.