EU CUSTOMER CARE

Cancel your order.

Submit a clear withdrawal statement for an eligible online purchase. No account sign-in or reason is needed.

ONLINE WITHDRAWAL

Withdraw from your purchase

Enter your name, email and enough information to identify the order. Submitting this form communicates your decision to withdraw.

An order number helps, but isn't mandatory if you can identify the purchase another way.

By selecting Confirm withdrawal, you notify ØBSERV that you are withdrawing from the contract for the order identified above.

No reason is needed. A withdrawal does not stop a parcel already in transit; we will explain any applicable return steps. Your statutory rights are unaffected.

Need a hand?

Questions about an order already shipped, a partial withdrawal, or return instructions? Our customer care team can help.

Contact customer care